Maëlle will create a Maëlle Pay account on your behalf. Once created, an email will be sent to you with a link you can use to begin the activation process.

If you have been notified by Maëlle that your first payment has been sent but have not received an activation email, click here.

If you have any questions about creating a Payment Portal, please visit Maëlle Help Center or contact Maëlle for support.

1. Log in to your Pay Portal.
2. Click Settings > Profile
3. Make the changes.
4. Click Save

If you are unable to update your information, please contact Maëlle directly.

Once created, you will receive an activation email containing your account number and a link you may click on to begin the activation process.

• Google Chrome : Version 46 and up
• Safari : Version 8 and up
• Firefox : Version 42 and up
• Internet Explorer : Version 11 and up
• Opera : Version 10 and up

Auto Transfer allows you to set up automatic transfers of the funds from your Pay Portal to your bank account — so that you can set it once and it's done!

In order to set up Automated Transfer, you will need to have a bank account linked to your Pay Portal.

To set up Auto Transfer in your Pay Portal:

1. Click on Transfer in your menu

2. Under Actions: select Create Auto Transfer

3. Select Confirm

• If you have at least one bank account saved in your Pay Portal, you will see them listed here. If you do not yet have any saved bank accounts, you can add one by clicking on Add New Transfer Method.

Auto Transfer Advanced Options:

Advanced Auto Transfer options allow you to split transfers between 2 or 3 different bank accounts, as well as configure a minimum transfer amount.

1. Select Transfer in your Menu
2. Under Actions select Create Auto Transfer
3. When in the Auto Transfer page, Select the Advanced tab 
4. Select the account under Transfer Method and set the % field to the right. The total for all chosen Transfer destinations must equal 100%. 

Note: Under Additional Options you can choose the frequency of your Auto Transfer. You can choose either daily or monthly. If you choose monthly, you can select the date on which the first Auto Transfer is to take place.

Tip:

• If you would like your incoming payments to be forwarded to your bank account as quickly as possible, select the daily Auto Transfer frequency.

• Auto currency conversion. If you get paid in a different currency than the currency used by your Transfer destinations, select the currency in which you get paid here. This will ensure that the funds arriving in your Pay Portal are converted and transfer in your local currency. 
• Minimum Auto Transfer amount. For example, you can set your account to only perform a transfer once you have accumulated a minimum of $100 in payments.

 

Please note: All Auto Transfer destinations selected must use the same currency. This means that you may not, for example, set one of your Auto Transfer destinations as a USD bank account and another as a CAD bank account.

1. Click on Transfer from the menu.
2. Under Action click on Update Auto Transfer for the specific account.
3. You will now see the details of your Auto Transfer configuration on the Transfer page, along with the options to either Edit or Disable your Auto Transfer.

If your organization allows it, you can transfer your Pay Portal balance to any bank account in your country.

To register a new bank account:

1. Log in to your Pay Portal.
2. Click Transfer > Add New Transfer Method
3. Select the country and currency of the bank account that the funds will be transferred to.
4. Click Bank Account > Continue
5. Enter your account details including a nickname for the transfer method in the “Remember As” field (for example, “My Savings”). Click Continue
6. Carefully verify that your bank information is correct, as incorrect information may cause significant delays to your transfer.
7. Click Confirm

To transfer funds to a bank account that has already been registered on your Pay Portal:

1. Click Transfer > Action > Transfer to Bank Account
2. Select an option on the “From” dropdown panel.
3. Enter the amount you would like to transfer and add a personal note (optional). Click Continue
4. Review your transfer details.
5. Click Confirm

Please allow 1 - 3 business days for the funds to be credited to a bank account in North America or Europe and up to 5 business days for other destinations.

Users of iPhone and Android can download the mobile app from iTunes and Google Play. Alternatively, all smartphones can go to https://maelle.paylution.com on your mobile browser to access your account.

Please note: Use of the mobile site and app store downloads are subject to the regular data rates charged by your mobile service provider. Your Prepaid Card provider is not responsible for these charges.

How do I log into the Pay portal?

    1. Enter your Login ID and Password in the app's Login screen.
    2. Optional: select Save Login ID to save your Login ID. Note that we do not save your Password.
    3. Tap Sign In.

What is the Overview screen?

The Overview screen can be considered the mobile app's homepage. It shows a list of portal and card balances for the user and the 5 most recent portal or card transactions. You can open the Overview screen by logging into the app.

Where can I view/update my app settings?

    1. Tap on the Menu icon in the top-left corner.
    2. Tap on Settings. The Settings screen will open.
    3. Proceed to view/update available settings.

How do I view a transaction receipt?

You can look up a transaction receipt from the transaction's Details screen. To open the Details screen, simply tap on a transaction in the Overview screen or History screen.

How do I view my transaction history?

    1. Tap on the Menu icon in the top-left corner.
    2. Tap on History. The History screen will open. Depending on your configuration, portal and/or Card tabs will appear. 
    3. Tap on a tab to view the 20 most recent transactions for the portal/card.

Can I update my portal profile using the app?

No. Currently you can only update your portal profile using the Pay portal site. However, you can view a read-only instance of your portal profile from Settings > Account Profile.

The best way to confirm that you have entered your banking information correctly is to refer to the numbers on the bottom of your check.

In Canada and the United States, your account information would be displayed as shown on the sample checks below:

Canadian Accounts:

American Accounts:

For all other regions, please refer either to your bank statement or contact your financial institution to confirm your banking information.

 

1. Log in to your Pay Portal.
2. Click Settings > Security
3. Enter your existing password.
4. Enter and confirm a new unique password.
5. Click Update Password

Note: Passwords must contain 6-15 characters and cannot be reused.

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center, click Action > Update
4. Update your account information.
5. Click Continue
6. Review your profile information and make updates if required.
7. Click Confirm

Please refer to the Support tab at the top of the page for support hours and contact information.

Please note we do NOT keep a record of your password!

If you have forgotten your password, you may reset it by following these steps:

1. Click on Forgot Your Password? or Resend Activation Email.
2. Enter your email address registered with the Pay Portal.
3. Wait for a password reset email.
4. Click on the password reset link in the email.
5. Enter the answers to your security questions (answers are case sensitive).
6. Enter a new password you have not previously used.
7. Confirm the new password.
8. Click on Submit.

Click here if you have forgotten your password